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Frequently Asked Questions
How do I submit my personalization details?
Enter your customization information in the personalization fields on the product page. If additional information is needed, our team will contact you.
Is this product personalized?
Yes! All of our items are unique and can be customized to your interests with names, school details, monograms, or other personalization options. Please list all information and a proof will be sent to you for review. We will make as many edits as necessary to ensure you love your product.
Will I receive a proof before production?
All orders will receive a proof. If you need to update personalization details or correct an error after receiving your proof, please contact us as soon as possible. While changes cannot be guaranteed once production begins, we will do our best to accommodate your request
Is this item a good gift for graduations, college commitments, and special occasions?
Yes! Our personalized products are designed to celebrate milestones, achievements, and memorable moments
How long does production take?
Production begins after proof approval and typically takes 2–3 business days. Shipping times are displayed at checkout and vary by destination.
What materials are used?
Materials vary by product type and are listed in the Product Details section
Who can I contact if I have questions?
You can contact our support team anytime through our contact form or by emailing festivefamilyfits@gmail.com. We aim to respond to all inquiries within 24 business hours.