Frequently Asked Questions
Everything you need to know about ordering, personalization, shipping, and support at Festive Family Fits.
Can I personalize my item?
Yes! All of our items are unique and can be customized to your interests with names, school details, monograms, or other personalization options. Please list all information and a proof will be sent to you for review. We will make as many edits as necessary to ensure you love your product.
How long does it take to make my order?
Each item is made to order. Production typically takes 2-4 business days, though it may be longer during peak seasons.
How long does shipping take?
Standard U.S. shipping generally takes 3–7 business days after production is complete. Tracking information will be provided once your order ships.
Can I change my order after placing it?
All order will receive a proof but if you need to update personalization details or correct an error after your proof, it is extremely difficult to so but please contact us as soon as possible and we will see what can be done. Changes cannot be guaranteed once production begins but we will do our best to assist you with your changes.
Do you accept returns or exchanges?
Because our products are personalized and made specifically for each customer, we do not accept returns or exchanges unless an item arrives damaged or incorrect.
What if my order arrives damaged?
If your order arrives damaged, defective, or contains a production error, please contact us within 7 days of delivery and include photos. We'll gladly assist with a replacement.
Will I receive tracking information?
Yes! Once your order ships, you'll receive a confirmation email with tracking details so you can follow your package's journey.
Do you offer international shipping?
International shipping may be available for select locations. Delivery times vary, and customs duties or import fees are the buyer's responsibility.
What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure checkout options available at checkout.
How can I contact customer support?
You can reach us anytime through our contact form or by emailing festivefamilyfits@gmail.com. We typically respond within 24 business hours.